Shipping & Returns

Our Shipping Commitment

We are still working on figuring out our shipping formulas.  We live and work by a code of ethics at Joshua Tree Mug Company.  When we started we decided we were NOT going to make money on shipping.  While that is a model that may work in other environments, that does not work for us.  We want to have clear, consistent and fair pricing for each of our products, so you know how you are spending your hard-earned money.  If it costs us less to ship your item(s) that our website has calculated then we will refund the difference to you.  If it costs more we will adjust our formulas for the future.

We ship most orders within 24 hours!

Shipping Information


     Available Shipping Methods:
     USPS Retail Ground
     USPS Priority
     UPS Ground
     UPS Next Day Air Saver
     UPS Next Day Air Early A.M.
     UPS 2nd Day Air
     UPS 3 Day Select
     Other services may be available
     Local Pick-up at our retail stores in Yucca Valley, CA and 29 Palms can be arranged.

Ship Time Frame

     Custom orders are shipped in 5 business days
     In-stock orders are shipped in 2-3 business days
     (We are so excited that you ordered from us that we usually get to work on your order the very same business day we receive it and get it shipped out that day!)

Return Information

You can return a product for up to 30 days from the date you purchased it. Any product you return must be in the same condition you received it and in the original packaging.

We will happily exchange the item for a new one or issue a refund for the original purchase price and any shipping charges.